Shipping policy

Last updated: March 13, 2026

At Nuvia Art, each artwork is carefully prepared and shipped with protective packaging to ensure safe international delivery.

This Shipping Policy explains our processing time, shipping methods, delivery estimates, and related information.

 

1. Order Processing Time

All artworks are prepared individually after an order is placed.

Processing time:
Approximately 5–7 business days

During this time, our artists carefully complete and prepare the artwork before shipment.

Processing time may vary depending on:

  • Artwork size
  • Artwork complexity
  • Order volume
 

2. Shipping Time

After the order has been completed and shipped, delivery typically takes:

Estimated shipping time:
3–7 business days

Shipping times may vary depending on the destination country and courier conditions.

 

3. Total Estimated Delivery Time

Total delivery time is usually:

8–14 business days

(This includes both processing and shipping time.)

Please note that unexpected delays such as customs inspections, holidays, or courier issues may occasionally extend delivery times.

 

4. Shipping Carriers

We ship orders using reliable international carriers such as:

  • FedEx
  • DHL
  • UPS
  • Other international courier services when appropriate

The carrier used may vary depending on the destination and package size.

 

5. Shipping Locations

We provide international shipping to many countries worldwide, including:

  • United States
  • Canada
  • United Kingdom
  • European Union countries
  • Australia
  • Other international destinations

If you are unsure whether we deliver to your location, please contact us before placing an order.

 

6. Shipping Cost

Free Shipping

Shipping costs are included in the price of the artwork.
Customers will not be charged additional shipping fees at checkout unless otherwise stated.

 

7. Packaging

To ensure safe transportation, artworks are carefully packaged:

  • Unframed canvas: rolled and packed in a protective shipping tube
  • Framed artwork: securely packaged in reinforced protective boxes

This packaging helps prevent damage during international shipping.

 

8. Shipping Insurance

All shipments are protected during transport.
If your artwork is damaged during delivery, please contact us within 48 hours of receiving the package so we can assist with a resolution.

 

9. Customs Duties & Import Taxes

For international orders, the destination country may charge:

  • Import duties
  • Customs taxes
  • Local handling fees

These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.

 

10. Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout.

If an incorrect address is provided and the package has already been shipped, additional shipping charges may apply to resend the order.

 

11. Contact Information

If you have any questions about shipping, please contact us:

Company: Hat Trick Digital Marketing Limited
Address: ROOM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG
Email: service@nuviaart.com
Website: https://www.nuviaart.com