Contact Us

Where Art Meets Serenity

Handcrafted oil paintings that bring warmth, color, and emotion into your home.

We are here to help.

If you have any questions about our products, orders, shipping, or policies, please feel free to contact our support team.
Our customer service team will respond as soon as possible.

Support Hours :  Monday – Friday 9:00 AM – 6:00 PM (Hong Kong Time)

Before Contacting Us

For faster assistance, please include the following information when contacting us:

Your order number
The email used for the order
A brief description of your request

Customer Support

Brand Name :  Nuvia Art
Email : service@nuviaart.com
Website : https://nuviaart.com

Business Information

Company Name : Hat Trick Digital Marketing Limited
Business Registration No.:79402673

Business Address

ROOM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG

Frequently Asked Questions

1. Are your paintings really hand-painted?

Yes. All artworks available at Nuvia Art are 100% hand-painted by professional artists.
Each painting is carefully created on canvas using traditional oil painting techniques. Because every piece is handmade, slight variations in texture or brush strokes may occur, making each artwork unique.

2. How long does it take to receive my order?

Orders typically require:

  • Processing time: 5–7 business days (painting and preparation)

  • Shipping time: 3–7 business days

The total estimated delivery time is about 8–14 business days, depending on the destination and courier conditions.

3. What shipping carriers do you use?

We ship orders using trusted international courier services such as:

  • FedEx

  • DHL

  • UPS

The shipping carrier may vary depending on the delivery destination and package size.

4. How are the paintings packaged?

To ensure safe international delivery:

  • Unframed canvas paintings are rolled and packed in a strong protective tube.

  • Framed artworks are securely packaged in reinforced protective boxes.

This packaging helps protect the artwork during transit.

5. Do you ship internationally?

Yes. We offer worldwide shipping to many countries, including:

  • United States

  • Canada

  • United Kingdom

  • European countries

  • Australia and other international destinations

If you are unsure whether we deliver to your country, please contact us before placing your order.

6. What should I do if my painting arrives damaged?

If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the damaged artwork

  • Photos of the packaging

Our support team will review the situation and arrange a suitable solution, such as a replacement or refund.

7. Can I cancel my order?

Orders may be canceled within 12 hours after purchase, as long as production has not yet started.

If you need to cancel your order, please contact our support team as soon as possible at:

service@nuviaart.com

8. Do the paintings look exactly like the pictures on the website?

Our artists aim to reproduce each artwork as accurately as possible. However, because every painting is handmade, there may be slight variations in color, brush strokes, or texture.

These natural variations are part of the artistic process and help make every painting unique.